★★★★★ 5
CASABREWS customer service is outstanding.
Color: A-Silver, Style: Button
I purchased the CASABREWS CM 5418 from Amazon a little over a year ago. For the price it is a very good, easy to use, compact, Expresso/Capaccino coffee maker. Although the unit worked to make satisfactory Expresso, the pressure gauge stopped working after a few months and the water extraction was not complete with each brew. Even though I was aware the unit was out-of-warranty, I decided to contact CASABREWS Customer Service Support via Email, to inquire about the issues and what possible remedies there might be. JoJo, from CASABREWS Service Team, replied quickly and although there were some “Flushing Procedures I could try”, JoJo immediately stated that a manager had authorized a replacement unit to be sent to me. Amazon delivered a new unit one day after our Email conversation was completed. I can only say that CASABREWS customer service is outstanding. Their “real” concerns about inconveniences I may have endured was refreshing. Kudo’s to CASABREW!
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Reviewed in the United States on March 30, 2026